MHX Entertainment – Booking Terms & Conditions

 

Last updated: 10/10/2025

 

These Booking Terms & Conditions set out the agreement between MHX Entertainment, owned and operated by Matthew Hall, and clients booking our professional DJ hire and event entertainment services.

Based in Buckinghamshire, MHX Entertainment provides wedding, party, and corporate DJ services across the South East, East Of England, Midlands, and London. Please read the following terms carefully before confirming your booking, as they form part of your contract with MHX Entertainment.

 

1. Definitions

• "We", "Us", "Our" refers to MHX Entertainment, owned and operated by Matthew Hall, trading as a sole trader.
• "You", "Your" refers to the client making the booking.
• "Event" means the function, party, or occasion for which our services are booked.

 

2. Bookings

• A booking is only confirmed once a deposit has been received and written confirmation has been issued by MHX Entertainment.
• Until confirmation, provisional dates may be released without notice.

 

3. Deposits & Payments

• A non‑refundable deposit of 50% of the total fee is required to secure your booking.
• The balance must be paid no later than 7 days before the event date, unless otherwise agreed in writing.
• Payments can be made by bank transfer or Stripe.

 

4. Cancellations

• If you cancel more than 14 days before the event, your deposit will be retained, but no further balance will be due. At our discretion, and subject to availability, we may be able to transfer your booking to a new date proposed by you.
• If you cancel within 14 days of the event, the full balance will remain payable. However, at our discretion and subject to availability, we may be able to transfer your booking to a new date proposed by you.
• In the unlikely event that MHX Entertainment must cancel, all monies paid (including deposits) will be refunded in full.

 

5. Event Requirements

• You must ensure the venue has suitable access, power supply, and space for equipment.
• Any required licences (e.g. venue entertainment licence) are your responsibility unless agreed otherwise.
• You agree to provide a safe working environment for our staff and equipment.

 

6. Performance

• We will make every effort to accommodate music requests in advance and on the night, subject to suitability and time.
• We reserve the right to refuse to play material that may cause offence or breach venue rules.
• Performance times will be agreed in advance; extensions may be possible at additional cost, subject to venue approval.
• Noise Levels & Venue Standards: Every venue has its own rules regarding sound limits and operating standards. These are beyond our control, and we must comply with them at all times. If you are unsure of your venue’s policies, it is advisable to check with them beforehand.
• Smoke/Haze Machines: Some venues do not permit the use of smoke or haze machines due to fire or smoke sensors. While we can provide these effects where allowed, their use cannot be guaranteed and will always be subject to venue approval.
• Lighting Effects: Our lighting setup may include flashing or strobe effects. Please be mindful of attendees who may be sensitive to such effects, and let us know in advance if any adjustments are required.

 

7. Liability

• MHX Entertainment holds Public Liability Insurance and uses PAT‑tested equipment.
• We are not liable for any indirect or consequential loss arising from cancellation, delay, or equipment failure beyond our reasonable control.

 

8. Force Majeure

• We are not responsible for failure to perform due to circumstances beyond our control (including extreme weather or venue issues).

 

9. Governing Law

• These terms are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.