Private Booking Terms & Conditions

PRIVATE WEDDINGS AND PARTIES (CONSUMER BOOKINGS)

 

Version 1 | Effective 2 September 2026

 

These Booking Terms & Conditions apply to private wedding and party bookings accepted by MHX Entertainment Ltd on or after 2 September 2026. They do not retrospectively change any booking accepted before that date.

MHX Entertainment Ltd is registered in England and Wales under company number 17414412. Our registered office is 75 Summerlin Drive, Woburn Sands, Milton Keynes, MK17 8GP.

Email: info@mhxentertainment.co.uk
Telephone: 07386 366 898
Website: www.mhxentertainment.co.uk

WHO THESE TERMS APPLY TO

These Terms apply where an individual books our Services wholly or mainly for purposes outside their trade, business, craft or profession. In these Terms, that person is called the Client.

If the contracting party is a company, partnership, charity, school, venue, public body or other organisation, or an individual booking mainly for business purposes, these Terms do not apply. That booking is governed by the separate MHX Entertainment Ltd Corporate Booking Terms & Conditions, Version 6, supplied with the relevant quotation or invoice. The type of Event does not decide the issue. For example, a party booked by a company for its staff is normally a corporate booking.

The Booking Confirmation will identify the Client and the terms that apply. Whether a person is legally a consumer depends on the circumstances and applicable law, not solely on the label used in the Booking Confirmation. Nothing in these Terms removes consumer rights where the statutory definition is met. If there is any genuine uncertainty, please contact MHX before accepting the booking.

IMPORTANT BOOKING POINTS

These points highlight important financial and practical terms. They do not replace the full Terms below.

• A 20% Booking Fee is normally required. It forms part of the total Fee.

• The date is secured only after the required payment has cleared and MHX has confirmed the booking in writing.

• The remaining balance must clear no later than 10 calendar days before the Event.

• If a booking is confirmed 10 calendar days or fewer before the Event, the full Fee is payable immediately and before load-in, setup or performance.

• If the Client cancels, the cancellation charge depends on the notice given and MHX's reasonable net loss. MHX will account for costs saved and any replacement booking and will not recover the same loss twice.

• Because the Services are entertainment services for a specific date or period, the statutory 14-day cooling-off right does not normally apply.

• Safe and timely venue access, suitable space, safe power and appropriate weather protection are essential.

• Installed equipment must remain attended. MHX does not offer unattended equipment drop-off.

PART 1: TERMS APPLYING TO ALL PRIVATE WEDDING AND PARTY BOOKINGS

1. DEFINITIONS

1.1 Booking Confirmation means the written confirmation issued by MHX which expressly confirms that the booking is secured. It incorporates the final quotation, invoice or booking details identified in it.

1.2 Booking Fee means the advance payment normally equal to 20% of the Fee which is required to reserve the Event date. It is credited towards the total Fee.

1.3 Client means the individual named as the contracting client in the Booking Confirmation who is acting wholly or mainly outside their trade, business, craft or profession. Another person connected with the Event is not a co-client unless the Booking Confirmation expressly identifies that person as such and clearly states any shared payment responsibility before acceptance.

1.4 Event means the wedding, private party or other private occasion described in the Booking Confirmation.

1.5 Fee means the total price for the Services shown in the Booking Confirmation, including any later variation agreed in writing.

1.6 MHX, we, us and our mean MHX Entertainment Ltd.

1.7 Services means the DJ performance, sound, lighting, hosting, microphones, production support and any additions expressly included in the Booking Confirmation.

1.8 Venue means each location at which any part of the Services is to be delivered.

2. CONTRACT DOCUMENTS AND BOOKING CONFIRMATION

2.1 The contract consists of:

1. any specific variation agreed by both the Client and MHX, preferably recorded in writing;

2. the Booking Confirmation;

3. the applicable Wedding Schedule or Private Party Schedule in these Terms; and

4. Part 1 of these Terms.

If the documents conflict, they apply in that order, but nothing in any document limits the Client's statutory rights.

2.2 A quotation, enquiry, provisional hold or payment request does not by itself secure the date. The Client's clear acceptance and required payment constitute an offer to book the Services on the final quotation and these Terms. The contract is formed, and the date is secured, only when MHX issues the Booking Confirmation. Until then, the Client may withdraw the offer and MHX may decline it. If the contract is not formed, MHX will return any payment promptly.

Acceptance may be given by email, electronic booking form, electronic signature or a WhatsApp message that clearly confirms acceptance.

2.3 The Booking Confirmation will not introduce a new price, Service, exclusion or other material term which was not disclosed before acceptance unless the Client separately agrees to it.

2.4 Any quotation is valid for the period stated in it. Until the booking has been secured under clause 2.2, MHX may accept another booking for the same date.

2.5 Before the Client accepts the booking, MHX will give or make available the proposed booking details, total price, payment arrangements, cancellation provisions and these Terms in a clear and comprehensible form. After the contract is formed, MHX will send the Booking Confirmation and these Terms by email or PDF so the Client can store and reproduce them unchanged.

2.6 The Client must check the Booking Confirmation promptly and tell MHX about any error. Any oral or written statement made by MHX or on its behalf about MHX or the Services forms part of the contract where the Client took it into account when deciding to book or when making a later decision about the Services, as provided by law.

2.7 The Client must be at least 18 years old and must have authority to make the Event and Venue arrangements for which these Terms make the Client responsible.

3. EVENT INFORMATION AND AGREED SERVICES

3.1 The Client must provide complete and accurate information about the Event, including the date, Venue address, timings, expected guest numbers, access, performance space, Venue restrictions and an authorised contact for the day.

3.2 The Services and anything excluded from them are set out in the Booking Confirmation. A service, item or enhancement is not included merely because it appears elsewhere on the website or in a brochure, unless it forms part of the agreed booking or is information which forms part of the contract under clause 2.6 or applicable law.

3.3 MHX will perform the Services with reasonable care and skill and in accordance with the agreed Booking Confirmation.

3.4 The Client must notify MHX promptly if information changes. MHX is not responsible for a problem caused by inaccurate, incomplete or late information where MHX has used reasonable care and skill.

4. FEES AND PAYMENT

4.1 Unless the Booking Confirmation states otherwise, the Booking Fee is 20% of the total Fee. The Client may choose to pay the full Fee when booking.

4.2 The Booking Fee reserves capacity for the Event date and covers work associated with accepting, administering and planning the booking. It forms part of, and is deducted from, the total Fee. Its treatment following cancellation is set out in clause 6.

4.3 The remaining balance must be received in cleared funds by the due date on the invoice and, in every case, no later than 10 calendar days before the Event.

4.4 If the booking is accepted 10 calendar days or fewer before the Event, the full Fee is payable immediately. It must clear before MHX begins load-in, setup or performance.

4.5 Payment must be made using one of the methods shown on the invoice or otherwise agreed in writing. The Client is responsible for using the correct payment reference and details.

4.6 The Fee agreed when the contract is formed is the total consumer price, inclusive of any tax then applicable. MHX Entertainment Ltd is not registered for VAT on the effective date of these Terms. A later change in MHX's VAT status will not increase the confirmed Fee unless the Client separately agrees to a change in the Services or booking.

4.7 If a payment is late, MHX will normally send a reminder and give the Client a reasonable opportunity to pay, taking account of how soon the Event is due. MHX may pause further planning or preparation while an undisputed amount remains overdue. If payment is still not made within the reasonable period given, or before the Event where time is short, MHX may end the contract and apply the cancellation provisions in clause 6.

4.8 The quoted Fee includes the travel and ordinary Event costs expressly stated as included in the Booking Confirmation. Unless the Booking Confirmation states otherwise, it also includes ordinary travel to the agreed Venue and parking, ULEZ or congestion charges known to MHX when the quotation is prepared. Any known additional charge will be identified before the contract is formed. A later additional charge requires the Client's express agreement unless it is a reasonable, evidenced and foreseeable direct loss caused by materially inaccurate, incomplete or changed information supplied by the Client. MHX will notify the Client before incurring the cost wherever reasonably possible and will take reasonable steps to minimise it.

5. CHANGES REQUESTED BY THE CLIENT

5.1 A request to change the date, Venue, timings, guest numbers, access, setup, performance area, equipment, coverage or any other part of the Services is subject to availability. Any agreed change should be recorded in writing to avoid misunderstanding. This does not exclude a variation which is legally binding despite not having been recorded in writing.

5.2 MHX will explain any reasonable change to the Fee, staffing, supplier cost or practical delivery before the variation is agreed. The Client is not required to accept a proposed variation, but MHX is not required to provide materially different Services for the original Fee.

5.3 Removing an agreed Service or enhancement may amount to a partial cancellation. Any charge will be calculated under clause 6 and will take account of costs saved and any supplier refund.

5.4 The original booking, payment dates and cancellation obligations remain in force unless and until a change has been agreed, normally evidenced by written confirmation from MHX.

5.5 A material change that makes safe or timely performance impossible may be treated as a cancellation by the Client, but only to the extent MHX was ready and able to perform and was prevented by a matter within the Client's responsibility. Clause 6 will apply.

6. CANCELLATION BY THE CLIENT

6.1 The Client should cancel by emailing info@mhxentertainment.co.uk or by sending a clear written cancellation through another communication channel normally used for the booking, including WhatsApp. Cancellation takes effect when MHX receives the notice. MHX will acknowledge it in writing.

6.2 The purpose of a cancellation charge is to compensate MHX for reasonable direct net loss caused by the cancellation, not to impose a penalty. In every case, MHX will take reasonable steps to reduce its loss, account for costs saved, supplier refunds and any replacement booking, and avoid recovering the same loss twice. On request, MHX will provide a reasonable explanation of the calculation.

6.3 Cancellation more than 14 calendar days before the Event: MHX will normally retain the Booking Fee. No further balance will normally be due, except for Event-specific third-party costs which the Client expressly approved and which cannot reasonably be recovered. If the amount retained would exceed MHX's reasonable net loss, the excess will be refunded.

6.4 Cancellation 14 calendar days or fewer before the Event: MHX may retain sums already paid and claim up to the unpaid balance of the Fee, because there is limited opportunity to replace the booking. The total cancellation charge will, however, be limited to MHX's reasonable net loss after taking account of costs saved, sums recovered from suppliers and the net value of any replacement booking.

6.5 MHX will refund any undisputed excess without undue delay and normally within 14 calendar days after cancellation. MHX will not retain money merely against a speculative future loss. If a replacement booking obtained later reduces MHX's loss, MHX will complete a further reconciliation and pay any additional refund within 14 calendar days after that replacement booking is confirmed or the original Event date, whichever occurs first.

6.6 Any separately authorised, non-recoverable, Event-specific third-party cost which is not already included in the Fee may also be payable, but only to the extent it represents a reasonable direct loss and is not recovered elsewhere.

6.7 Clause 6 does not apply where the Client has a statutory right to cancel without charge, where MHX is in breach and the law permits the Client to end the contract, or where clause 16 applies.

7. POSTPONEMENT AND DATE TRANSFERS

7.1 A postponement is a request to move the Services to another date and must be made in writing as soon as possible.

7.2 MHX will consider a request reasonably and may agree one transfer, subject to the availability of MHX personnel, equipment, the Venue and any third-party supplier. A transfer is not confirmed until MHX has agreed the replacement date in writing.

7.3 Pricing for the replacement date may differ. The Client must pay any reasonable increase arising from changed coverage, season, timings, location, supplier price or other agreed requirement. MHX will explain the revised price before the transfer is confirmed.

7.4 Payments already made will normally be credited to the replacement booking. Reasonable, evidenced direct costs caused solely by the transfer, including any non-recoverable supplier cost, may be deducted or added. MHX will itemise these costs and obtain the Client's agreement before confirming the transfer. MHX will account for amounts recovered or saved and will not charge the same amount twice.

7.5 If no mutually acceptable replacement date can be agreed, the request will be treated as a cancellation on the date MHX received it and clause 6 will apply. Where the Event cannot lawfully or practically proceed because of an event outside both parties' reasonable control, clause 16 applies instead.

7.6 Until a replacement date is confirmed in writing, the original Event date, payment schedule and cancellation obligations remain in force.

8. CANCELLATION OR MATERIAL NON-PERFORMANCE BY MHX

8.1 If MHX cannot provide all or a material part of the Services for a reason within its responsibility, MHX will tell the Client as soon as reasonably possible.

8.2 MHX may offer an appropriately qualified replacement DJ, technician or supplier at no additional charge. MHX remains responsible for the contracted Services provided by that replacement.

8.3 The Client may decline a replacement that is materially different from the agreed booking. If no acceptable replacement is agreed, the Client may end the affected part of the contract and MHX will refund all sums paid for Services not provided.

8.4 Where the Booking Confirmation or other binding pre-contract information makes a named performer part of the agreed Services, MHX will not substitute that performer without the Client's agreement unless the contract clearly provided for an appropriately qualified substitute in the relevant circumstances. The Client's statutory remedies remain unaffected.

8.5 If only part of the Services is affected, the parties will act reasonably to preserve the rest of the booking. Any refund or price reduction will relate to the part not supplied, without limiting any statutory remedy available to the Client.

9. VENUE, ACCESS AND TECHNICAL REQUIREMENTS

9.1 The Client must take reasonable steps to agree with the Venue the arrangements needed for MHX to deliver the Services, even if the Venue, wedding planner or another supplier is helping to organise them.

9.2 The Client must ensure MHX has safe and timely access for unloading, setup, sound checks, performance, pack-down and collection. The Client must disclose in advance:

• the loading point and permitted access times;

• parking arrangements and permits;

• stairs, lifts, long carries or restricted routes;

• security, induction or vehicle-registration requirements;

• room-turnaround restrictions;

• curfews, sound limiters and volume limits; and

• anything else likely to affect the agreed setup or timings.

9.3 MHX must be given the setup time and clear working area reasonably required for the chosen Services. Other suppliers must not obstruct the agreed performance area or materially reduce the agreed access window.

9.4 Delayed or restricted access does not automatically extend the agreed finish time. MHX will take reasonable steps to adapt, but performance time or parts of the setup may have to be reduced if safe completion is no longer possible.

9.5 Unless otherwise agreed in writing, the Venue must provide at least two safe, continuous standard 13A mains sockets within reasonable reach of the performance area. Larger or specialist production may require the additional power arrangements stated in the Booking Confirmation.

9.6 The Client must tell MHX about any sound limiter, sound-pressure limit, curfew or Venue volume policy before booking. MHX will use reasonable care when setting and operating sound levels, but is not responsible for a reduction or interruption caused solely by a disclosed Venue restriction or a limiter that activates despite reasonable operation.

9.7 The Client is responsible for obtaining necessary Venue permissions, entertainment permissions and approvals for smoke, haze, flashing or strobe effects unless MHX expressly agrees otherwise.

9.8 If the Client breaches a stated responsibility in these Terms and this prevents safe or timely performance, MHX will give a reasonable opportunity to correct it where time and safety permit. If it cannot be corrected, the affected Services may be treated as cancelled by the Client under clause 6. An unexpected Venue failure which the Client could not reasonably prevent or overcome will be considered under clause 16 based on the actual circumstances.

10. OUTDOOR AND MARQUEE EVENTS

10.1 Electrical equipment will not be installed or operated in an unprotected open-air position.

10.2 For an outdoor, tipi or marquee setup, the Client must provide:

• a firm, level, dry and stable floor;

• safe and suitable electrical power;

• substantial waterproof overhead and side protection;

• protection from wind-driven rain, standing water and excessive direct sun; and

• a practical adverse-weather alternative agreed with the Venue.

10.3 A lightweight gazebo or cover that does not safely protect the equipment, cabling and personnel may be refused.

10.4 MHX may reasonably delay, pause, relocate or refuse setup or performance where conditions create a risk to people or equipment. Where possible, the Client will be given a reasonable opportunity to provide a safe alternative.

10.5 If suitable arrangements were not provided because the Client breached a stated responsibility or failed to take reasonable steps, clause 6 may apply to the affected Services. If genuinely exceptional conditions or an unexpected Venue failure outside both parties' reasonable control make the Event impossible despite suitable planning, clause 16 applies.

11. PERFORMANCE, MUSIC AND EVENT TIMINGS

11.1 Performance times are those stated in the Booking Confirmation. Setup and pack-down are separate from the agreed performance period unless expressly stated otherwise.

11.2 MHX welcomes music preferences, favourite genres, must-play tracks and do-not-play guidance. The DJ must retain reasonable professional freedom to read the room, manage the Event and mix an effective set. MHX is not obliged to follow a complete fixed playlist or play every requested track unless that has been expressly agreed in the Booking Confirmation.

11.3 Guest requests may be accepted where they fit the Client's preferences, the audience, the Venue rules and the available time. Final selection remains with the DJ. MHX may refuse material that is unlawful, discriminatory, hateful, unsafe, materially inappropriate for the agreed audience or contrary to Venue policy.

11.4 MHX does not guarantee the attendance of particular guests, a particular audience response, a continuously full dancefloor or that every request will be played.

11.5 Speeches, announcements, cake cutting, first dances, games, hosting or master-of-ceremonies duties are included only where agreed. The Client must provide accurate names, timings, pronunciations and music details by the planning deadline requested by MHX.

11.6 If the Event runs late, the agreed finish time remains unchanged. MHX will adapt the running order where practical, but cannot guarantee every planned item if time has been lost for reasons outside MHX's responsibility.

11.7 An extension is subject to DJ availability, Venue permission and any applicable curfew. It must be authorised by the Client or their nominated Event contact. Overtime is charged at £80 per additional hour and may be invoiced after the Event. Any shorter extension and its charge must be agreed before it begins.

11.8 For continuous bookings exceeding five hours, the Client must provide access to drinking water or soft drinks and allow reasonable comfort breaks. MHX will maintain suitable music during breaks where practical. Any additional staffing or meal requirement will be stated in the Booking Confirmation.

12. EQUIPMENT, ATTENDED SETUPS AND THIRD-PARTY USE

12.1 All equipment supplied by MHX remains MHX property. Only MHX personnel may move, connect, disconnect, adjust or operate it unless clause 12.6 has been followed.

12.2 The Client must take reasonable steps to prevent guests from touching, moving or interfering with equipment, stands, cables, speakers, lighting or the DJ booth. Drinks and other liquids must not be placed on or immediately beside any equipment.

12.3 The Client is responsible for the reasonable, evidenced direct cost of inspection, cleaning or repair where damage is deliberately or negligently caused by the Client. The Client is not automatically liable merely because damage was caused by an attendee. Liability for an attendee's conduct applies where the Client caused or authorised it, failed to take reasonable steps after being warned of a specific risk, or expressly accepted responsibility for that person's use of the equipment. Any replacement claim will account for the equipment's age, condition and fair wear and tear and will not give MHX a better asset than the one damaged. The Client is not responsible for damage caused by MHX's negligence.

12.4 Children must be appropriately supervised and kept away from the working area, equipment, stands and cables.

12.5 MHX equipment must remain attended by MHX personnel once installed. MHX does not provide unattended equipment drop-off. If the Client requests setup materially earlier than performance, MHX may offer chargeable standby or additional staffing, or may set up closer to the performance time. The arrangement and any additional Fee must be agreed in writing.

12.6 A guest DJ, Venue DJ, musician or other third party may use or connect to MHX equipment only with prior written approval and after any equipment-use acknowledgement required by MHX has been signed. That acknowledgement must clearly state who is responsible for the approved use and any resulting damage. MHX retains control of the PA system, processing, master output, electrical supply and safety procedures and may withdraw permission where continued use is unsafe or risks damage. Any recovery is limited to reasonable, evidenced direct inspection, diagnostic, repair or replacement loss caused by misuse, with credit for age, condition and fair wear and tear. No person is responsible under this clause for damage caused by MHX's negligence.

12.7 Where the Client asks MHX to use Venue, Client or third-party equipment, the person supplying it remains responsible for its basic safety, maintenance and suitability. MHX cannot guarantee compatibility and may refuse equipment reasonably believed to be unsafe. MHX is not responsible for an inherent fault or failure in third-party equipment unless MHX caused or worsened it by failing to use reasonable care and skill.

13. SAFETY, BEHAVIOUR AND SECURITY

13.1 The Client and Venue must provide a safe working environment for MHX personnel and equipment.

13.2 Threatening, abusive, discriminatory, violent or seriously unsafe behaviour towards MHX personnel will not be accepted. MHX may pause the Services and ask the Client, Venue or security staff to address the problem. Where there is an immediate or continuing risk, MHX may stop work and leave without waiting for the scheduled finish.

13.3 The Client will not automatically be entitled to a refund for Services lost because MHX reasonably stopped work due to serious or continuing conduct by the Client or their guests. Any amount retained or claimed will be limited to MHX's reasonable loss and will take account of costs saved.

13.4 The Client must provide an authorised Event contact who can make decisions about timings, announcements, music, Venue liaison and any extension. That person must be available while the Services are being delivered.

13.5 Any known security requirement will be identified before the contract is formed. A later requirement must be agreed with the Client unless it results from a material change requested by the Client or an immediate safety risk which could not reasonably have been identified earlier.

14. MHX PERSONNEL AND THIRD-PARTY SERVICES

14.1 MHX may use appropriately qualified employees, associate DJs, technicians and subcontractors to provide the Services. MHX remains responsible for the Services they provide under the MHX contract.

14.2 Where a specific performer has been requested, clause 8.4 applies if the Booking Confirmation makes that person an essential part of the contract.

14.3 Some enhancements, including dancefloors, illuminated letters and live musicians, may be supplied with support from specialist third parties. Where the Client buys that service from MHX as part of the Booking Confirmation, MHX remains the Client's contractual point of contact.

14.4 Where MHX merely introduces a supplier and the Client contracts and pays that supplier directly, the supplier is responsible under its own contract. MHX will make this distinction clear before the Client commits.

14.5 Third-party additions are subject to availability, Venue suitability and supplier requirements. Any approved non-recoverable supplier cost following a Client cancellation or postponement is dealt with under clauses 6 and 7.

15. INSURANCE AND ELECTRICAL SAFETY

15.1 MHX maintains Public Liability Insurance with cover up to £10 million. Evidence can be provided to the Venue or Client on request.

15.2 Portable electrical equipment supplied by MHX is inspected, maintained and, where required, PAT tested in accordance with applicable safety guidance. Records can be provided on request. Newly acquired equipment may not require a formal PAT test immediately but will still be subject to appropriate inspection and maintenance.

16. EVENTS OUTSIDE REASONABLE CONTROL

16.1 Neither party is responsible for delay or failure caused by an exceptional event genuinely outside that party's reasonable control which could not reasonably have been avoided or overcome. Examples may include fire, flood, natural disaster, a widespread utility failure, government prohibition, exceptional transport shutdown or Venue closure not caused by either party.

16.2 For MHX, ordinary staffing shortages, routine illness, routine equipment failure and ordinary transport difficulties are not treated as events outside reasonable control. MHX is expected to maintain and use reasonable contingency arrangements, including a suitable replacement where appropriate.

16.3 Foreseeable weather is not normally an event outside reasonable control where suitable planning could have addressed it. A failure to provide agreed access, safe power, suitable cover, permissions or a reasonable contingency plan is not outside the Client's reasonable control to the extent it resulted from the Client's failure to take reasonable steps or to carry out a clear contractual responsibility. An unexpected Venue failure which neither party could reasonably prevent or overcome will be considered under this clause based on the actual circumstances.

16.4 The affected party must tell the other promptly, explain the likely effect and take reasonable steps to reduce disruption.

16.5 The parties may agree to change the delivery arrangements or move the booking to another date. The Client is not required to accept rescheduling where the law entitles them to a refund.

16.6 If the contract becomes impossible to perform, unlawful or radically different through no fault of either party, the affected part of the contract will end. MHX will refund payments for Services not provided without undue delay. A deduction for a reasonable, evidenced and non-recoverable Event-specific cost will be made only where the law permits it and it is fair in the circumstances. MHX will explain any deduction.

16.7 If the Services can still be provided substantially as agreed but the Client chooses not to proceed, clause 6 applies instead.

17. LIABILITY AND CONSUMER RIGHTS

17.1 MHX is responsible for loss or damage that is a reasonably foreseeable result of MHX breaching the contract or failing to use reasonable care and skill.

17.2 MHX is not responsible for loss or damage which was not reasonably foreseeable when the contract was made. MHX is not responsible for loss or damage to the extent it was caused by the Client, their guests, the Venue or a third party not engaged by MHX, provided MHX used reasonable care and skill. This does not exclude MHX's responsibility for its employees, agents, subcontractors or suppliers, or for any part of the loss caused by MHX.

17.3 These Terms are for consumer bookings. MHX is not responsible for business losses, including loss of business, profit, revenue or opportunity, arising from a private booking.

17.4 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of the Client's statutory rights, including the right for Services to be performed with reasonable care and skill; or

• anything else which cannot lawfully be excluded or limited.

17.5 Nothing in these Terms affects the remedies available to the Client under the Consumer Rights Act 2015 or any other applicable consumer law.

18. RECORDING, PUBLICITY AND PERSONAL DATA

18.1 MHX may photograph or film its equipment, setup and non-identifying Venue details for records, portfolio use and marketing. MHX will not use identifiable images or recordings of the Client or guests for marketing without an appropriate lawful basis and, where required, permission.

18.2 The Client may ask MHX before the Event not to take any marketing photographs or recordings. MHX will respect that request.

18.3 MHX processes contact, payment and Event information to prepare quotations, administer bookings, deliver the Services, keep lawful business records and communicate with the Client.

18.4 Further information is provided in the MHX Privacy Policy at www.mhxentertainment.co.uk/privacy-policy.

19. PROBLEMS AND COMPLAINTS

19.1 If a problem arises during the Event, the Client should tell the DJ or MHX Event contact as soon as reasonably possible so that MHX has an opportunity to investigate and, where practical, correct it.

19.2 A complaint after the Event should be sent to info@mhxentertainment.co.uk as soon as reasonably possible with the booking details and a clear description of the issue. Notification within seven days is helpful, but a failure to complain within seven days does not remove the Client's statutory rights.

19.3 MHX will investigate in good faith and respond within a reasonable time. Where MHX has not complied with the contract, it will provide the remedy required by law. Depending on the circumstances, this may include repeat performance, a proportionate price reduction, a refund or compensation for foreseeable loss. MHX may also agree another suitable resolution with the Client.

19.4 If an applicable alternative dispute resolution arrangement is available because MHX is required or has agreed to use it, MHX will provide the relevant details when communicating its final response. The Client is not prevented from using the courts or any other legal right.

20. COOLING-OFF RIGHTS

20.1 Contracts made online, by telephone or away from business premises can sometimes carry a statutory 14-day cancellation right.

20.2 The Services covered by these Terms are normally entertainment or leisure services to be supplied on a specific date or during a specific period. The statutory 14-day cooling-off right therefore does not normally apply to these bookings.

20.3 This clause does not remove any cancellation right which applies in the particular circumstances or any right to end the contract because MHX is in breach. If the law gives the Client a right that conflicts with these Terms, the law prevails.

21. GENERAL TERMS

21.1 To avoid uncertainty, an agreed change to the contract should be recorded in writing. Email and WhatsApp may be used where the message clearly records what both parties agreed. A failure to record a change does not remove any term or right which the law otherwise recognises.

21.2 If MHX does not enforce a term immediately, it may still enforce it later. This does not allow MHX to revive a right it has clearly waived or affect any statutory time limit.

21.3 If a court or other competent authority finds part of these Terms unlawful or unenforceable, the remainder will continue to apply.

21.4 No person other than the Client and MHX has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except where the law provides otherwise.

21.5 These Terms are governed by the law of England and Wales. This does not deprive a Client living elsewhere of any mandatory protection provided by the law of the country in which they live. A Client may bring proceedings in any court permitted by consumer law. MHX may bring proceedings against a UK-domiciled Client only in the courts of the part of the United Kingdom in which that Client is domiciled, unless the law permits otherwise.

21.6 Questions about these Terms should be sent to info@mhxentertainment.co.uk before the booking is accepted.

PART 2: WEDDING BOOKING SCHEDULE

This Schedule applies in addition to Part 1 where the Booking Confirmation describes the Event as a wedding. If this Schedule conflicts with Part 1 on a wedding-specific matter, this Schedule applies.

W1. COVERAGE AND SETUP

W1.1 The Booking Confirmation will identify whether the Client has booked Evening Reception coverage, All-Day Wedding coverage or another expressly agreed service.

W1.2 Evening Reception coverage normally provides a tailored four to five-hour evening DJ performance. The exact performance period is the one stated in the Booking Confirmation.

W1.3 All-Day Wedding coverage normally begins from 1pm in the main wedding space and includes agreed wedding-breakfast music, speech support, planned transitions and the full evening performance. Setup time is separate and will be arranged around Venue access.

W1.4 Ceremony audio, outdoor ceremony sound and audio in a separate room or area are not automatically included with All-Day Wedding coverage. They are included only when expressly listed in the Booking Confirmation.

W1.5 The Booking Confirmation will identify the chosen MHX setup, which may be Classic, Signature, Premium Compact, Premium Full, Ultimate or another expressly agreed arrangement. The agreed package description, included equipment and additions form the Services.

W2. PLANNING AND AGREED MOMENTS

W2.1 MHX will discuss music preferences, the first dance, speeches, cake cutting, announcements and other agreed moments in advance. The Client must provide accurate names, pronunciations, timings, music choices and the final running order by the reasonable planning deadline requested in writing by MHX.

W2.2 Playlists and preferences are welcomed, but clause 11.2 applies. Unless expressly agreed, MHX does not provide a performance built from a completely fixed running-order playlist.

W2.3 The Client must identify a person authorised to approve practical changes on the wedding day. This may be one of the couple, a wedding planner, the Venue coordinator or another nominated adult.

W2.4 MHX may liaise with the Venue or wedding planner, but the Client remains responsible for ensuring that the Venue arrangements agreed with MHX are authorised and delivered.

W3. SPEECHES, MICROPHONES AND AUDIO AREAS

W3.1 Wireless radio microphones and speech support are provided only as described in the Booking Confirmation and for the agreed room or area.

W3.2 The Client, speakers and Venue staff must follow reasonable microphone and equipment instructions. MHX cannot guarantee intelligibility where a speaker refuses to use the microphone correctly, the Venue imposes restrictive sound limits or an unagreed room requires separate coverage.

W3.3 A ceremony system, extra speakers, outdoor audio or a separate PA may be added subject to suitability and availability. Each separate area must be disclosed early enough for safe access, power, weather protection and staffing to be planned.

W4. TIMINGS, ROOM TURNAROUNDS AND EARLY SETUP

W4.1 Wedding timings often move. MHX will adapt calmly and reasonably where practical, but delayed speeches, catering, photography, room turnaround or Venue access do not automatically extend the agreed finish time.

W4.2 Where the performance area is also used for the wedding breakfast or ceremony, the Client must ensure that the Venue provides the agreed turnaround and setup window.

W4.3 A very early same-day setup may be possible. Because installed equipment must remain attended, additional staffing or standby charges may apply. MHX will confirm the arrangement and price in writing before it is added.

W5. ENHANCEMENTS AND SPECIALIST SUPPLIERS

W5.1 Optional services such as ceremony audio, additional-room sound, illuminated LOVE letters, LED dancefloors and live musicians are included only where stated in the Booking Confirmation.

W5.2 These services are subject to availability, Venue access, floor condition, dimensions, power, licensing and supplier requirements. The Client must provide accurate Venue measurements and restrictions where requested.

W5.3 Where Ultimate includes a specified LED dancefloor, the included size and specification are those stated in the Booking Confirmation. A larger or different dancefloor is an additional service.

W5.4 Supplier-supported additions are governed by clauses 6, 7 and 14 if the Client cancels, postpones or changes them.

W6. OUTDOOR CEREMONIES AND WEATHER PLANS

W6.1 Outdoor ceremony audio must be expressly booked. The Client and Venue must provide suitable power, safe cable routes, weather protection and a realistic indoor or covered alternative.

W6.2 MHX may move, delay or stop outdoor audio where conditions are unsafe. Clauses 10 and 16 determine the financial position depending on whether the issue was a foreseeable arrangement failure or a genuinely exceptional event outside both parties' control.

W7. WEDDING INSURANCE

W7.1 MHX strongly recommends suitable wedding insurance covering cancellation, postponement, Venue failure, supplier failure, illness and other material risks. Insurance is the Client's responsibility and does not change the rights or duties in the contract.

PART 3: PRIVATE PARTY BOOKING SCHEDULE

This Schedule applies in addition to Part 1 where the Booking Confirmation describes the Event as a birthday, anniversary, celebration or other private party. If this Schedule conflicts with Part 1 on a party-specific matter, this Schedule applies.

P1. PARTY SERVICES AND PERFORMANCE PERIOD

P1.1 The Booking Confirmation will state the agreed performance period, setup, equipment, performance area and any additional production.

P1.2 Unless expressly agreed otherwise, the Services cover one performance area. Music or announcements in another room, outdoor area or separate space require an additional agreed audio arrangement.

P1.3 Speeches, cake cutting, games, presentations and announcements are included only where agreed in advance or accepted by the DJ as a reasonable on-the-night request.

P2. MUSIC, AGE PROFILE AND CONTENT

P2.1 The Client must tell MHX the nature of the celebration, expected age range and any music or language restrictions before the Event.

P2.2 For mixed-age or under-18 Events, MHX may use clean versions and refuse explicit or age-inappropriate material. The Client's preferences remain subject to Venue policy and the DJ's reasonable professional judgement.

P2.3 Guest requests are welcome within the Client's brief, but clauses 11.2 to 11.4 apply.

P3. UNDER-18 EVENTS AND SUPERVISION

P3.1 Where guests under 18 will attend without their parents or guardians, the Client must ensure that a responsible adult is present and contactable throughout the Event and that any Venue safeguarding or supervision requirement is met.

P3.2 MHX personnel provide entertainment services and do not take responsibility for supervising children or guests.

P4. HOMES, NEIGHBOURS, NOISE AND CURFEWS

P4.1 For a party at a private home or non-standard Venue, the Client is responsible for permissions, suitable access, safe power, a stable covered performance area and reasonable arrangements concerning neighbours and noise.

P4.2 MHX must comply with any lawful noise direction, Venue rule, licence condition or agreed curfew. A required reduction in volume or early finish caused by such a restriction does not entitle the Client to an automatic refund where MHX was ready and able to perform as agreed and the restriction was not caused by MHX's breach, negligence or failure to follow a restriction disclosed before booking.

P4.3 An extension beyond the agreed finish is governed by clause 11.7 and is never guaranteed.

P5. CONDUCT AND SECURITY

P5.1 The Client must take reasonable steps to prevent intoxicated, threatening or unsafe behaviour around MHX personnel and equipment.

P5.2 Any security requirement imposed by the Venue, or reasonably required for the type and scale of the party, is the Client's responsibility unless the Booking Confirmation states otherwise.

P5.3 Clause 13 applies if behaviour creates a serious or continuing risk.

ACCEPTANCE

By clearly accepting the proposed booking and paying the required Booking Fee or full Fee, the Client makes an offer to book the Services on the final quotation and these Terms. The contract is formed, and the booking is secured, only when MHX issues the Booking Confirmation described in clause 2.2.

MHX Entertainment Ltd
Company No. 17414412
Registered in England and Wales
Registered office: 75 Summerlin Drive, Woburn Sands, Milton Keynes, MK17 8GP
Email: info@mhxentertainment.co.uk
Telephone: 07386 366 898
Website: www.mhxentertainment.co.uk